Rapture Technology

About Us

RaptureTechnology provides customer support solutions to companies throughout the United States, helping them to more intelligently connect with customers, enable their contact centers, process their back office operations, and provide a high level of customer service. We use data science and analytical intelligence to deliver extraordinary customer service support that enhances revenue while promoting and protecting our clients’ brands.

Have you ever experienced a truly comprehensive call center solution? That’s exactly what Rapture Technology has to offer. We offer proprietary call management software, unmatched bandwidth, superior computer hardware, and serious telecom know-how, all created and delivered by a dedicated group of professionals.

We've developed our own, rule-driven, configurable, and dynamic software platform to ensure a smooth, reliable service that actively responds to demand fluctuations, and anticipates system requirements based on user needs.

Customer first

Your customers are just as important to us as they are to you. We are dedicated to offering solutions that give your customers a great customer service every time they reach out to you.

Experience

During our many years of experience, we've developed a set of best practices that has become the envy of the industry. Every policy, procedure, and training program is designed to assimilate the values, standards and characteristics of the companies we work with.

Quality

We pride ourselves on our commitment to quality assurance, and utilize a unique and highly effective methodology to objectively measure agent performance. The result? A perfect experience for your customers, and the increased revenue that comes with those happier customers.

"You may be thinking: but my company isn’t a software company. That may be the case, but the current business environment requires all leaders to view their companies as software businesses—and think like software executives.”

- Vijay Gurbaxani
Harvard Business Review

What We Do?

We provide complete customer care solutions in multiple media channels, using our extensive knowledge of your company and its products and services to enhance the value of every customer interaction.

Chat Support

We offer quality, real-time chat sessions to all your website visitors, so we can quickly respond to queries with personalized assistance.

Digital Media Support

Our digital media support services enhance the level of online customer interaction. We keep you informed about online activity that affects your brand image.

Multi-Channel Solutions

No matter how your customers choose to interact with you, we can meet their needs and reinforce your brand image, each and every time.

Click-To-Call

We respect your customers' time by allowing them to enter their phone number and have us call them back, rather than waiting in a hold-queue.

Email Support

We exceed all industry standards for email support. With lightning response times, and a fully scalable solution, we can handle any level of email support you need.

Why Choose Us?

Results

Our call center support services help our clients to connect with consumers, process back office operations, and provide their customers with extraordinary customer service. Whether you're in retail, technology, healthcare, nonprofit, or any other industry, we are capable of tailoring a unique solution for a wide range of industries and customers. Learn More....

Customer Satisfaction

Each and every call is carefully monitored to ensure the warmest greeting and the best presentation. Our goal is to consistently ensure that each call ends with a satisfied, happy customer. Learn More....

Technology Driven

Our proprietary solution integrates with your system and offers a wide array of powerful features designed to meet every conceivable need. Learn More....

We Are
Rapture Technology